Customer Service
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We use PayPal to process your credit card information.
Safe,  Easy,  Secure.

What method of payment do you accept?
Our preferred method of payment is by PayPal which accepts Mastercard, Visa, and American Express.
PayPal is an extremely secure payment service.
First create an account and then pay for your product.
You will be guided through the easy step by step process when you click a link on any of this stores products.
Pay Pal provides a customer purchase resolution service.
    * Easy to Sign Up
    * Security Assured
    * Guaranteed Refund Process

You may also pay by Check or Money Order (phone or email us for our mailing address).

For schools, corporations and institutions (on company letterhead), we accept purchase orders.

How does the order process work?
When you see an item you want to buy, click on "add to cart." This places the item in your shopping cart.
To continue shopping, select "return to shopping." When you're finished shopping, select "checkout" from
the shopping cart page.
In Checkout, you will be asked for your name, billing address, credit card number, and shipping address.
(Be sure the billing address matches your address filed with your credit card). Next, you'll be shown the total amount of your order and shipping charges (if applicable). If the information is correct, click "submit order." If any of the information is incorrect, you can click back and adjust information on previous pages. You can also cancel the order at this point. Once you have verified everything, click on "submit order." After a few seconds, you'll see a page confirming your order.
We will also confirm your order via e-mail within 24 hours.

How can I change or cancel my order?
Our goal is to provide the fastest possible service to our customers, and we try to ship orders out as quickly as possible. There is a good possibility that by the time you call with a change or cancellation, your package could already be on its way to you! If you would like to make a change or cancel your order, please contact us as soon as possible. We will do everything possible to accommodate your needs.

What is the shipping policy?
All U.S. shipments are made via Parcel Postal Service. If you require faster delivery contact us and we can arrange it although it will be more expensive. Shipping time varies by distance. When we receive your order, it is normally shipped within 1-2 business days of order acceptance. Shipping cost varies due to package size, weight and distance. The standard shipping/handling charge is a $5.00, with an increasing rate based on size and weight. Since we feel that too many companies charge inflated prices for shipping, we work hard to keep our prices down so that you the consumer can get a quality product at a reasonable price.

Do you accept international orders?
Yes, we do accept orders outside of the United States and Canada. For orders in Europe and Carribean you may now order as normal- however shipping costs may be adjusted in some cases. From any other nations, please email us what items and quantities you would like to order and we will calculate the shipping cost. Shipping options are USPS Global Priority, or USPS Global Express. Shipping time varies from 3 days to 1 week. At this time, we do not accept international credit cards from nations other than listed above. For payment, we require a bank-to-bank wire of the total + transfer fee if any in advance. We will supply our bank number and business account number for the wire transfer. You may also mail us a money order in US currency, or transfer funds to our Paypal account.

What is the return policy?
You will receive full warranties from our manufacturers. So you can purchase with confidence that we stand behind our products unlike most companies on the Internet. All products carry a 14-day money back satisfaction guarantee (shipping not refundable). Products not returned in original packaging & condition are subject to a 15% restocking fee. A return authorization must be requested within 14 days upon receipt of product. No returns will be accepted without a return authorization number. Please email for a return number.

Do you have a paper catalog of your products?
We do not have a paper catalog. One of the advantages of internet retailing is in sales and marketing dynamics. We are constantly revising our product lineup in order to find the best products and prices. We can best serve our customers by keeping a fresh selection of products and always carrying all the new, neat stuff. However, we do send out flyers with recommended products for purchase, as well as email newsletters that showcase new products.

What is our liability?
As a retail store, we assume no manufacture liability for any of our products. We are limited in damage only up to the retail cost of the product purchased. We shall not be held responsible for accidental occurrence by use or misuse of any products listed at www.climaterraweatherstore.com.
We also shall not be held liable for the outcome of promotions or marketing tactics when using our products, and it is entirely at the discretion of the purchaser to determine the appropriate end use of said products.

What is your Customer Privacy Policy?
Flatly, we do not sell your information such as email addresses. Your information is strictly confidential when ordering or signing up for our email newsletter. Our commitment to conduct business honestly and with the customer's best interest is at the core of our store policy.

  

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